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- Why has National Fuel launched this program?
- What equipment qualifies?
- What do I need to receive my rebate?
- When does the rebate program expire?
- Do appliances installed in a new-build qualify?
- Why is there a surcharge associated with this program?
- Can anyone apply? Am I only eligible to receive one CIP rebate?
- Is there anywhere I can go to get financial assistance for upgrading my appliances?
- What if I purchased my equipment, but have not installed it yet? Am I eligible for rebates?
- Do I have to buy a specific brand of furnace or water heater, or use a certain contractor?
- Am I eligible for a rebate if I am a CHOICE customer and purchase my gas from a marketer?
National Fuel delivers my fuel, but the fuel itself is supplied by another company.
Am I still eligible for your CIP rebate? - Am I eligible for rebates if I install the equipment myself?
- Who is NYSERDA?
- I still have questions that I can't find answers to on this Web site. Who can I talk to?
Q: Why has National Fuel launched this program?
A: As part of our request to re-design and raise Delivery Service Charges beginning in 2008, we also proposed the CIP, which represents a substantial commitment to running extensive programs promoting the benefits of conservation through education, rebate offers and targeted low-income initiatives. Go back to top
Q: What equipment qualifies?
A: CIP Years One and Two offer slightly different residential rebates than CIP Year Three.
Click here for rebates available on equipment installed between November 1, 2007 and November 30, 2009.
Click here for rebates available on equipment installed on or after December 1, 2009.
Q: What do I need to receive my rebate?
A: Residential customers, please see the chart below. Small, non-residential customers using less than that 12,000 Mcf of natural gas per year must call 1-866-NYSERDA (1-866-697-3732) to receive an energy-use analysis, which will then be used to develop their customized rebate.
| Purchased item |  |
Required documentation |
| Programmable thermostat * In conjunction with a furnace or boiler replacement only. |
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| Furnace, Boiler and Water Heater |
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Q: When does the rebate program expire?
A: The third year of the program has been approved for approximately one year, and funded to a set amount. We expect to issue rebates through this winter and spring, and if funds are still available, through the summer. If the funding runs out before then, we'll have to close the program. Go back to top
Q: Do appliances installed in a new-build qualify?
A: No, only replacement of existing appliances, with new energy-efficient appliances, qualifies for a rebate. The goal of the program is to help people improve the efficiency of the equipment they currently operate. Go back to top
Q: Why is there a surcharge associated with this program?
A: The surcharge is like any other program included in our rate structure. This is built in to the delivery service portion of the bill. Ultimately, the CIP is designed to encourage customers to upgrade inefficient or old equipment. This is part of a statewide effort to reduce consumption overall and restore balance to the marketplace, which will hopefully result in lower natural gas prices. Go back to top
Q: Can anyone apply? Am I only eligible to receive one CIP rebate?
A: There are no income or usage requirements required for residential customers applying for a rebate. Customers are also eligible for an unlimited number of rebates. For example, if you are a landlord and own a property with two water heaters, and you would like to upgrade both, you can apply for rebates on both. Commercial customers whose facilities use 12,000 Mcf (thousand cubic feet) or less per year may apply for a rebate. Go back to top
Q: Is there anywhere I can go to get financial assistance for upgrading my appliances?
A: The Assisted Home Performance with ENERGY STAR Program is one program that may be of assistance. This program will cover up to 50% of the costs associated with your energy-efficiency improvements, up to a maximum of $5,000 per household or $10,000 for a 2 - 4 family building. NYSERDA also offers programs for commercial and industrial customers, click here for more information. Go back to top
Q: What if I purchased my equipment, but have not installed it yet? Am I eligible for rebates?
A: Rebates for all equipment will be processed based on the date of purchase and installation. As long as the qualifying equipment was installed between November 1, 2007 and November 30, 2009, for Years One and Two of the Program, and on or after December 1, 2009, for Year Three of the program, the customer is eligible to apply for a rebate. Just make sure you save all of your documentation. Go back to top
Q: Do I have to buy a specific brand of furnace or water heater, or use a certain contractor?
A: No. There is not a specific brand of furnace or water heater, or contractor mandated for the program. However, contractors must be able to supply one of the following: Federal ID number, a Certificate of Insurance or a Business Certificate showing their company's name and address. Installed equipment must meet the required minimum efficiency levels. Go back to top
Q: Am I eligible for a rebate if I am a CHOICE customer and purchase my gas from a marketer? National Fuel delivers my fuel, but the fuel itself is supplied by another company. Am I still eligible for your CIP rebate?
A: Yes, rebates are available for customers in National Fuel's western New York service area, regardless of which company provides gas supplies to the customer. Yes, customers of any of the approved marketers are eligible for the rebates. Approved marketers include:
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Q: Am I eligible for rebates if I install the equipment myself?
A: No. A contractor MUST install all equipment, with the exception of an Energy Star®-rated programmable thermostat. Contractors must be able to supply one of the following: Federal ID number, a Certificate of Insurance or a Business Certificate showing their company's name and address in order for the rebate application to be considered complete. Go back to top
Q: Who is NYSERDA?
A: NYSERDA is the New York State Energy Research and Development Authority. In addition to the rebate feature of the program, the CIP includes free weatherization assistance for low-income customers, which is being implemented in partnership with NYSERDA through its EmPower New YorkSM program. Customers who may be eligible for free weatherization assistance through the CIP will be identified by National Fuel and social service providers and referred to EmPower New YorkSM. Go back to top
Q: I still have questions that I can't find answers to on this Web site. Who can I talk to?
A: Click Contact Us for phone numbers. Go back to top
© 2010 National Fuel Gas Company